MineTro Hosting Ltd. agrees to furnish services to the Subscriber, subject to the following ("Terms of Service"). MineTro Hosting Ltd., the company hereafter referred to as, ("MineTro Hosting"), ("Us"), ("We") and The Client, ("Customer"), ("Client") and ("You"). Use of MineTro Hosting Service constitutes acceptance and agreement to AUP ("Acceptable Use Policy") and ToS ("Terms of Service"). All provisions of this contract are subject to change from time to time at the discretion of MineTro Hosting. Subscriber understands that change to the ToS by MineTro Hosting shall not be grounds for early contract termination or non-payment.
REFUND AND DISPUTES
Minecraft servers are eligible for refunds within one twenty-four hour day of the creation of the server in our database, this point is not marked by the time at which your initial payment is processed and may differ by several hours or days. All refunds are made through the gateway in which initial payments were made. For all other services, excluding Minecraft-related services, refunds are made on a case-by-case basis. In order to receive a refund, you must request one in a ticket through our support system. Our 24 hour money back guarantee applies to a new client's first order only. Refunds issued for billing errors are made on a per case basis.
CANCELLATIONS
To terminate your services you must cancel any PayPal subscriptions active and cancel via our WHMCS billing area at https://minetro.net/portal/billing. As MineTro Hosting does not have access to clients PayPal account we cannot and will not be responsible for unintended payments made from using the automatic payment subscription service.
LIABILITY LIMITATION AND EXCLUSION
MineTro Hosting, under no circumstances, shall be held liable for any data loss, disruption of information, or distribution of information including that of unauthorized access to our server systems or any other loss of data. MineTro Hosting shall not be held liable for any disruption, delay, or disconnection of services for any period of time. We reserve the right to terminate a client's services in the event of a charge dispute, despite the outcome of the dispute.
SUPPORT
Any support requests required for products from MineTro Hosting shall be submitted through the billing system via tickets. Any other form of contact other than the predetermined ticket system is not guaranteed a proper answer from an official representative.
PROMOTIONS
MineTro Hosting cannot guarantee that all promotion codes will work all of the time.
LEGAL CONTACT
MineTro Hosting retains the right to seek and consult with any appropriate authorities that may need to be involved in the event of an issue arising whether it is through violation of this policy or any other illegal occurrence requiring involvement of law-enforcement agencies. MineTro Hosting regards any communication between parties as confidential, upon distribution of any communication, unless prior approval is in place, we will take action to the full extent of the law. By purchasing a server from MineTro Hosting you permit us to modify your server, this includes, but is not limited to, changing plugins, updating Bukkit and other tasks related to running a Minecraft server. Any verbal or written s to compromise our server systems or any other equipment owned by MineTro Hosting will be taken seriously and will result in further investigation and possible lawsuits. Upon cancellation of payments to MineTro Hosting your server will be suspended unless prior arrangements are made. Files will be kept as long as possible after termination or suspension however the guaranteed amount of time is unspecified. MineTro Hosting retains the sole right to stop, start, and modify your server.
UNLIMITED POLICY
While we offer unlimited bandwidth and space to our customers we reserve the right to request that you delete excessive file such as large logs or anything else we deem excessive. We do not support the use of any custom jar file or files uploaded by the user. Any uploaded files that cause the server to lag or make the server unplayable are not the responsibility of MineTro Hosting. Unfair usage If we find your server using any sort of system to bypass limits put on your server such as slots or RAM amount your server is subject to being terminated without refund.While we offer unlimited bandwidth and space to our customers we reserve the right to request that you delete excessive file such as large logs or anything else we deem excessive. We do not support the use of any custom jar file or files uploaded by the user. Any uploaded files that cause the server to lag or make the server unplayable are not the responsibility of MineTro Hosting. Unfair usage If we find your server using any sort of system to bypass limits put on your server such as slots or RAM amount your server is subject to being terminated without refund.
TERMINATION
Additionally we reserve all rights to terminate your server or service upon any violation of these terms or any other basis if deemed needed.
ELECTRONIC COMMUNICATIONS
When you use any MineTro Hosting Service, or send e-mails, submit support tickets, and other communications from your desktop or mobile device to us, you are communicating with us electronically. You consent to receive communications from us electronically via e-mail or by posting messages on this site.
MINECRAFT HOSTING
By accepting to these terms of service, you are also indicating that you agree to the Minecraft End User Licence Agreement which can be found Here.
ACCEPTABLE USE POLICY
ILLEGAL USE
MineTro Hosting services may not be used for illegal purposes, or in support of illegal activities. MineTro Hosting reserves the right to cooperate with legal authorities and/or injured third parties in the investigation of any suspected crime or civil wrong doing.
THREATS
Using of the MineTro Hosting services to transmit any material (by e-mail, uploading, posting or otherwise) that threatens or encourages bodily harm or destruction of property is prohibited.
HARASSMENT
Using of the MineTro Hosting services to transmit any material (by e-mail, uploading, posting or otherwise) that harasses another is prohibited.
FORGERY OR IMPERSONATION
Adding, removing or modifying identifying network header information in an effort to deceive or mislead is prohibited. Attempting to impersonate any person by using forged headers or other identifying information is prohibited. The use of anonymous remailers or nicknames does not constitute impersonation.
FRAUDULENT ACTIVITY
Use of MineTro Hosting service to make fraudulent offers to sell or buy products, items, or services, or to advance any type of financial scam such as "pyramid schemes" and "chain letters."
UNAUTHORIZED ACCESS
Use of the MineTro Hosting service to access, or to attempt to access, the accounts of others, or to penetrate, or attempt to penetrate, security measures of MineTro Hosting or another entity's computer software or hardware, electronic communications system, or telecommunications system, whether or not the intrusion results in the corruption or loss of data, is expressly prohibited and the offending MineTro Hosting account is subject to immediate termination and further investigation.
NETWORK DISRUPTIONS AND UNFRIENDLY ACTIVITY
Use of the MineTro Hosting service for any activity which affects the ability of other people or systems to use MineTro Hosting Services or the Internet. This includes "Denial of Service" (DoS) attacks against another network host or individual user. Interference with or disruption of other network users, services or equipment is prohibited. It is the Member's responsibility to ensure that their network is configured in a secure manner. A Subscriber may not, through action or inaction, allow others to use their network for illegal or inappropriate actions. A Subscriber may not permit their network, through action or inaction, to be configured in such a way that gives a third party the capability to use their network in an illegal or inappropriate manner. Unauthorized entry and/or use of another company and/or individual's computer system will result in immediate account termination. MineTro Hosting will not tolerate any subscriber attempting to access the accounts of others, or penetrate security measures of other systems, whether or not the intrusion results in corruption or loss of data.
FRAUD
Fraud involves a knowing misrepresentation or misleading statement, writing or activity made with the intent that the person receiving it will act upon it. Fraud is strictly prohibited and offenses will be investigated. Third-party Links, Sites and Services Our Products may contain links to third-party websites, advertisers, services, special offers, or other events or activities that are not owned or controlled by MineTro Hosting. We do not endorse or assume any responsibility for any such third-party sites, information, materials, products, or services. If you access any third party website, service, or content from MineTro Hosting, you do so at your own risk and you agree that MineTro Hosting will have no liability arising from your use of or access to any third-party website, service, or content.
